Shipping policy

SHIPPING POLICY

Meddealer Pvt. Ltd.

Effective Date: 19 October 2026

At Meddealer Pvt. Ltd., we aim to deliver your medical equipment and homecare products safely and efficiently. This Shipping Policy explains our order processing, shipping charges, delivery timelines and related procedures.

1. Shipping Locations

Meddealer Pvt. Ltd. is based in Angamaly, Kochi, Kerala, India.

We deliver to serviceable locations across India, subject to product availability, courier coverage and shipping arrangements.

For specialised medical equipment or deliveries to remote locations, customers may contact our team to confirm delivery availability before placing an order.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays, public holidays or outside business hours may be processed on the next business day.

  • Processing may take longer if additional verification, stock confirmation or special packaging is required.

  • Customers will be informed if a significant delay is expected.

Order processing time is separate from the delivery transit time.

3. Estimated Delivery Time

Estimated delivery times after dispatch are as follows:

  • Kerala: Approximately 2–5 business days.

  • Other major Indian cities: Approximately 3–7 business days.

  • Remote locations and other serviceable areas: Approximately 5–10 business days.

These are estimates, not guaranteed delivery dates. Actual timelines may vary depending on the destination, courier service, weather, public holidays and other circumstances.

4. Shipping Charges

  • Applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

  • Certain products or promotional offers may include free shipping.

  • Heavy, bulky or specialised medical equipment may require separate transportation or handling charges.

  • Any additional charges will be communicated before the order is finalised.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email, SMS or another available communication channel after dispatch.

Customers may contact our support team if tracking information is unavailable or if an order appears delayed.

6. Packaging and Safe Delivery

We take reasonable care to package products appropriately for transportation.

Medical equipment may require protective packaging to reduce the risk of damage during transit. Customers should inspect the package upon delivery and report visible damage, missing items or incorrect products promptly.

For high-value, fragile or specialised equipment, delivery and installation arrangements may be agreed upon separately.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details and a reachable contact number.

If delivery fails because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, the courier may return the shipment to us.

Any additional shipping charges will be handled transparently and in accordance with applicable law and the